Privacy Policy

Effective Date: 5 February 2025

SYN PLANET LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website syn-studios.co (the “Website”) and when you purchase from us.

By using our Website, you agree to the collection and use of information as described in this policy.

1. Company Information

  • Business Name: SYN PLANET LTD

  • Company Number: 16096471

  • Registered Address: 2nd Floor, Hygeia House, 66 College Road, Harrow, Middlesex, United Kingdom, HA1 1BE

2. Information We Collect

We collect and process personal data to operate our business effectively. The types of personal information we collect include:

  • Personal Identifiable Information – Name, email address, phone number, shipping/billing address.

  • Order & Payment Information – Transaction details when you purchase from us (payment details are processed securely through third-party providers like Stripe or PayPal).

  • Browsing Information – IP address, browser type, device type, and pages visited (collected via cookies and analytics tools).

  • Marketing Preferences – If you opt-in to receive newsletters or promotional emails.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process orders and payments – Your information is used to fulfill and deliver purchases.

  • To communicate with you – We may send order confirmations, updates, and customer service communications.To improve our Website – We analyze browsing behavior to enhance user experience and website performance.

  • To send marketing emails – If you subscribe, we may send promotions or news. You can opt out anytime.

  • To comply with legal obligations – We may use your data to comply with tax, fraud prevention, or regulatory requirements.

    4. Data Storage & Security

    We store your personal data securely and take appropriate security measures to protect it. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

  • Hosting & Security – Our Website is hosted on Squarespace, which provides secure data storage.

  • Payment Security – Payments are securely processed through Stripe, ensuring encrypted transactions. Customers can complete purchases using credit or debit cards (Visa, Mastercard, American Express, Discover, Diners Club International, JCB, Union Pay, Cartes Bancaires), digital wallets (Apple Pay, Link by Stripe), and Buy Now, Pay Later options (Klarna and Clearpay).Data Retention – We keep your data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Sharing Your Information

We do not sell or rent your data. However, we may share your information with:

  • Service Providers – Third-party services that help us operate our business, such as payment processors (Stripe), shipping providers, and marketing platforms (Mailchimp, Meta).

  • Legal Compliance – If required by law, we may disclose your information to comply with legal obligations or enforce our Terms & Conditions.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your data – Request a copy of the personal data we hold about you.

  • Correct your data – Update or correct inaccurate personal information.

  • Request deletion – Ask us to delete your data, unless we are legally required to retain it.

  • Withdraw consent – Opt out of marketing communications anytime.

  • Restrict processing – Limit how we use your data in certain cases.

To exercise any of these rights, please contact us at business@syn-studios.co

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic.

  • Essential Cookies – Necessary for the Website to function (e.g., shopping cart).

  • Analytics Cookies – Help us understand website traffic (e.g., Google Analytics).

  • Marketing Cookies – Used for personalized ads (e.g., Facebook Pixel).

You can manage your cookie preferences by adjusting your browser settings or using the Squarespace Cookie Banner.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in regulations or our practices. The latest version will always be available on this page.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
SYN PLANET LTD
business@syn-studios.co
syn-studios.co